VyVe

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Introduction

Welcome to vyve. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our relationship intelligence platform and related services (collectively, the "Services").

vyve is built on privacy-first principles. Your relational data is yours, always. We do not sell your data. We do not share it with third parties for marketing purposes. We do not train AI models on your personal relationship information. This policy explains our practices in detail so you can make informed decisions about using our Services.

By using vyve's Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Services.

Information We Collect

We collect several types of information to provide and improve our Services. The information we collect falls into the following categories:

Account Information: When you create a vyve account, we collect your name, email address, password (encrypted), and any optional profile information you choose to provide. If you join our waitlist, we collect your email address and any additional information you voluntarily provide.

Relationship Data: This is the core information you provide to use our Services. It includes the names, contact information, and other details about people in your professional and social networks that you choose to map within vyve. You may add notes, tags, categories, and other descriptive information about your relationships.

Interaction Data: We collect information about your interactions with people in your network when you log them in vyve. This includes interaction dates, types of interactions, frequency of contact, and any notes or observations you record about these interactions.

Energy and Health Assessments: When you use vyve's relationship health scoring and energy flow features, we collect your assessments of how different relationships affect your energy levels, mood, and overall wellbeing.

Usage Data: We automatically collect information about how you use our Services, including features accessed, time spent in the app, navigation patterns, and technical data such as IP address, device type, operating system, browser type, and app version.

Location Data: We may collect general location information based on your IP address to provide localized services and comply with legal requirements. We do not track your precise real-time location unless you explicitly enable location services for specific features.

Communications: If you contact our support team, provide feedback, or communicate with us through any channel, we collect and store those communications.

How We Use Your Information

We use the information we collect for the following purposes:

Provide Core Services: To deliver vyve's relationship intelligence features, including relationship mapping, health scoring, interaction tracking, energy flow analysis, and boundary nudges. This is the primary purpose for which we collect your data.

Personalization: To customize your experience, provide relevant insights, and tailor our Services to your specific relationship patterns and needs.

Service Improvement: To analyze usage patterns, identify technical issues, improve our algorithms, enhance existing features, and develop new functionality. We use aggregated, anonymized data for these purposes whenever possible.

Communication: To send you important service updates, security alerts, technical notices, and respond to your inquiries. We may also send you optional product updates and educational content if you opt in to receive such communications.

Security and Fraud Prevention: To protect our Services, detect and prevent fraud, abuse, and security threats, and ensure the safety and integrity of our platform.

Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

Analytics: To understand how users interact with our Services and measure the effectiveness of our features. We use analytics to make data-driven decisions about product development.

We do not use your personal relationship data to train artificial intelligence models, machine learning algorithms, or any automated systems that would be applied to other users' data. Your relationship insights remain private to you.

Data Sharing and Disclosure

Your privacy is paramount to us. We limit data sharing to the following specific circumstances:

No Sale of Personal Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes or any other reason.

Service Providers: We may share limited information with trusted third-party service providers who assist us in operating our Services, such as cloud hosting providers, analytics services, email delivery services, and customer support tools. These providers are contractually obligated to protect your data and use it only for the specific services they provide to us.

Legal Requirements: We may disclose your information if required by law, court order, subpoena, or other legal process. We will notify you of such requests unless prohibited by law or if we believe notification could compromise a legal investigation.

Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or the public.

Business Transfers: If vyve is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

Aggregated Data: We may share aggregated, anonymized data that cannot identify you individually with partners, researchers, or the public to demonstrate usage trends, conduct research, or improve our Services.

With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

We do not share your specific relationship data, interaction logs, or personal assessments with other vyve users or external parties unless required by law.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. The specific retention periods vary based on data type:

Account Data: We retain your account information for as long as your account remains active. After account deletion, we may retain certain information for a limited period to comply with legal obligations, resolve disputes, or prevent fraud.

Relationship and Interaction Data: Your relationship maps, interaction logs, and personal assessments are retained for as long as you maintain your account. You can delete specific entries or your entire dataset at any time through the app settings.

Usage and Technical Data: We typically retain usage logs and technical data for up to 24 months for security, troubleshooting, and service improvement purposes.

Communications: Support communications and feedback are retained for up to 3 years to help us improve our Services and respond to recurring issues.

You have the right to request deletion of your data at any time, subject to our legal obligations and legitimate business interests.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You can access your personal information through your account settings at any time. You may also request a copy of all personal data we hold about you.

Correction: You can update or correct your account information and relationship data directly through the app. If you need assistance, contact our support team.

Deletion: You can delete specific relationship entries, interaction logs, or your entire account through the app settings. Upon account deletion, we will remove your personal data in accordance with our retention policies and legal obligations.

Export (Data Portability): You can export your relationship data, interaction history, and other personal information in a machine-readable format through your account settings.

Opt-Out of Communications: You can opt out of non-essential communications (such as product updates and educational content) by clicking the unsubscribe link in emails or adjusting your notification preferences in the app. You cannot opt out of essential service communications related to your account.

Withdraw Consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time.

Object to Processing: You may object to our processing of your personal data in certain circumstances, particularly for direct marketing purposes.

Restrict Processing: You may request that we restrict processing of your personal data in specific situations, such as while we verify the accuracy of data you have disputed.

To exercise any of these rights, please contact us using the information provided in the Contact section of this policy. We will respond to your request within 30 days or as required by applicable law.

Children's Privacy

vyve's Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not use our Services or provide any information to us.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 18, please contact us immediately.

International Data Transfers

vyve operates from Tirana, Albania. If you access our Services from outside Albania, your information may be transferred to, stored, and processed in Albania or other countries where our service providers operate.

By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than your country. We take appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy and applicable laws.

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR) and implement appropriate safeguards for international data transfers, such as standard contractual clauses approved by the European Commission.

Data Security

We take the security of your personal information seriously and implement appropriate technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.

Security Measures: Our security measures include encryption of data in transit and at rest, secure authentication protocols, regular security audits, access controls, and employee training on data protection practices.

Encryption: We use industry-standard encryption (SSL/TLS) to protect data transmitted between your device and our servers. Sensitive data stored in our databases is encrypted using strong encryption algorithms.

Access Controls: We limit access to your personal information to employees, contractors, and service providers who need access to perform their job functions. All such individuals are bound by confidentiality obligations.

Regular Monitoring: We continuously monitor our systems for potential security vulnerabilities and attacks. We have incident response procedures in place to address any security breaches promptly.

No Guarantee: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.

Your Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Please notify us immediately of any unauthorized access to your account.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our Services and collect usage data.

Types of Technologies: We use session cookies, persistent cookies, web beacons, and similar technologies. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our Services.

Purpose: We use these technologies to maintain your login session, remember your settings and preferences, analyze usage patterns, improve our Services, and provide security features.

Third-Party Cookies: We may use third-party analytics services (such as Google Analytics) that use cookies to help us understand how users interact with our Services. These third parties may collect information about your online activities over time and across different websites.

Your Choices: Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject cookies. Please note that disabling cookies may affect the functionality of our Services and limit your user experience.

Do Not Track: Some browsers include a "Do Not Track" feature. Currently, we do not respond to "Do Not Track" signals because there is no industry standard for how to interpret these signals.

Third-Party Services

Our Services may contain links to third-party websites, applications, or services that are not operated by vyve. This Privacy Policy does not apply to third-party services.

We are not responsible for the privacy practices of third parties. We encourage you to read the privacy policies of any third-party services you visit or use.

If you connect your vyve account with third-party services (such as calendar apps, contact management systems, or other productivity tools), you authorize us to access and process information from those services in accordance with their terms of service and privacy policies. You can revoke these connections at any time through your account settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website with a new effective date
• Sending you an email notification to the address associated with your account
• Displaying a prominent notice in our app or on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after the effective date of changes constitutes your acceptance of the updated Privacy Policy.

If we make changes that materially expand our rights to use your personal information, we will seek your affirmative consent where required by applicable law.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), Albania, or other regions covered by GDPR-equivalent regulations, we process your personal data based on the following legal grounds:

Consent: We process certain personal data based on your explicit consent, such as when you opt in to receive marketing communications or when you provide sensitive relationship assessments.

Contract Performance: We process data necessary to provide our Services as outlined in our Terms of Service, including relationship mapping, interaction tracking, and health scoring features.

Legitimate Interests: We process data based on our legitimate business interests, such as improving our Services, conducting analytics, preventing fraud, and ensuring security. We balance these interests against your rights and freedoms.

Legal Obligations: We process data when necessary to comply with legal obligations, such as responding to law enforcement requests or complying with tax regulations.

You have the right to withdraw consent at any time for processing based on consent. You may also object to processing based on legitimate interests.

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Data Protection Officer

For questions about this Privacy Policy or our data practices, you may contact our Data Protection Officer:

Email: privacy@vyve-app.com

For users in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data in accordance with applicable law.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: infot@vyve-app.com or luan@vyve-app.com

Website: https://www.vyve-app.com/

Mailing Address:
vyve
Tirana, Albania

We will respond to your inquiry within 30 days or as required by applicable law. For urgent security concerns, please mark your communication as "Security Alert" for priority handling.

Specific Data Categories and Processing Details

To provide transparency about our data practices, here is additional detail about specific data categories:

Relationship Mapping Data: Names, roles, organizations, and categories you assign to people in your network. This data is used exclusively to provide visualization and organizational features. It is never shared with other users or third parties.

Interaction Logs: Dates, times, types of interactions, and your notes about meetings, calls, messages, or other contact points. This data powers our pattern recognition and boundary nudge features.

Energy Assessments: Your subjective ratings of how interactions affect your energy, mood, and wellbeing. This highly sensitive data is encrypted and used only to generate your personal insights and health scores.

Behavioral Patterns: Algorithmically derived insights about reciprocity, energy flow, and relationship imbalances. These insights are generated from your interaction data and energy assessments and remain private to you.

Device and Technical Data: We collect device identifiers, IP addresses, and technical logs necessary for security, troubleshooting, and service delivery. This data is retained for security purposes and is not linked to your relationship data.

Automated Decision-Making

vyve uses algorithms to provide relationship health scores, energy flow analysis, and boundary nudges. These automated assessments are designed to support your decision-making, not to make consequential decisions about you without human oversight.

You are always in control of how you interpret and act on the insights vyve provides. Our algorithms do not make automated decisions that have legal or similarly significant effects on you.

If you have concerns about how our algorithms assess your relationships, you can contact our support team to discuss the factors influencing your scores and insights.

Last updated: November 1, 2025

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